Email that visitors send to you on corporate mail (for example, email@example.com) can be automatically duplicated and sent into Carrrot Inbox section, where you can handle them and reply also via Carrrot. This unites all messages in one place. Moreover, you can make separate channels for forwarding emails from different addresses - look here how to do it.
Set up the forwarding is easy just follow the steps below:
1. Copy technical email.
Go to the "Settings" section and copy the address from the "Email forwarding" field.
2. Set up the email forwarding in your email provider.
Enter your technical email to the email forwarding settings in your email provider. The examples of Gmail and Outlook email forwarding settings are below.
N.B.: don’t forward to Carrrot emails from the address of operator who receives the email notifications about the updates in conversations.
Go to the Gmail setting (top right corner)
Go to the "Forwarding and POP/IMAP" section. In the "Forwarding" field add the technical email that you've copied from Carrrot administrator panel:
Wait for the notification in the “Inbox” section and confirm that it is your email.
After the email confirmation, check the box "Forward a copy of incoming mail to" and save changes.
Go to the settings in Outlook mail and choose "Options" section
Go to the "Forwarding" section
Choose "Start forwarding" field. Enter you technical email and check the box "Keep a copy of forwarded mails" if needed, then press "Save".
Now your emails from corporate mail will duplicate to Carrrot "Inbox" section and you can answer them via Carrrot interface.
Emails that you send via Carrrot are sent from firstname.lastname@example.org by default. If you want to send email from your domain address, connect our extra option. This option is extra paid and your monthly payment will increase.
Contact us to connect your domain and we’ll send you an instruction.
N.B.: It is better not to connect you main domain (example.com), but another one news.example.com.
An individual domain is used as a mask for the second part of the sender address (after @ sign). Operator’s name (in a manual message) or default name (in auto message) will be substituted to the first part of the address.
If the lead will answer your mail, then the reply will get into Carrrot, not to the address in the sender’s address field.