Some of the leads come to your site, look through something and leave without any "traces". We consider as lead those leads who entered some of their data (name, phone number or email) on your site or who contacted us via chat or replied to auto message. All collected by the system leads you can is in the Leads section.
For each of them you can find information in the table: name, email, last activity time, etc.
You can add any lead properties to the table, just select them from the list:
If a lead doesn't have a name or profile picture we will set our own (randomly generated). In this case his name will be composed of three words: quality + color + object.
It is important to note that these names won't be mentioned in auto messages and won't be transferred to CRM during integration as well (Carrrot User ID will be transferred instead of it). It will be replaced as soon as lead will leave his name on your site.
You can delete leads from the base. In case if you added a wrong lead base or you are just not sure whether you are going to work with any particular leads.
Go to Leads section, select one or several leads and click on "Delete".
If deleted lead visits your site once again, sends you a message or makes any other event he will be displayed in Leads section with all his history again.