Welcome to Carrrot - the platform that combines instruments for lead collection and management, communication, support and analytics. We’re always here to help you get the maximum effectiveness from Carrrot, and here is the first step - platform installation.
What you see first in Carrrot is a battery - it is a step-by-step installation guide. You can always get back to it by clicking on the Battery image at the top of your admin panel. Click and check what steps are fully completed, and what you still can improve.
Let’s follow each step to get 100% efficiency.
To get a live chat on your website and let Carrrot work, you need to add Carrrot script to your website.
Copy the script from the first step of the battery and paste it into <head> of your website before the closing tag </head>. See the detailed instruction here.
You can install the platform using any CMS or use Google tag manager.
After you’ve installed the script, press the “Check if the script is installed” button - you’ll see the confirmation notification on the right side of the button. Once this step is done, Carrrot is installed.
Configure the way Carrrot chat will look like on your website. Here you can find all the basic settings: chat layout, greetings, offline messages and chat visibility.
Make your work even more effective allocating conversation by channels.
Add your colleagues using their email or login so they will be able to work in Carrrot. There’re three types of administration available - operator, administrator and super administrator.
You can also configure notification settings for each of the administrator.
Carrrot allows you to send manual and auto email messages.
Configure the sender’s name according to you company or employee name.
You can integrate Carrrot with the most popular messengers and social networks (Facebook, Telegram, Slack, Viber) and email to receive all messages in Carrrot’s admin panel. Add other useful services (Zendesk, Dialogflow, etc.) to transfer the data into Carrrot.
You can see all available integrations in Integration section.
This is a very important step in Carrrot configuration - don’t miss it and spend time on it.
There are several ways to collect visitors’ data:
Collect different data depending on you purposes:
- data collection for E-commerce
- data collection for SaaS
Enable automatic collection of email addresses to collect emails from every field of your website. Anytime a visitor types their email to any field, it will be recorded in the lead's card.
After data collection is configured, you can make auto messages: chat messages, pop-ups and emails.
Congratulations! Carrrot is now working at 100% efficiency.