You can send messages manually right from the Leads section.
There are 3 message types:
A lead will receive a message into the chat. If a lead is offline then he will see this message when he will return to your site.
There are two kinds of pop-up messages: small (will be shown on the side of a screen) and big (will be shown in the middle of the screen). Pop-ups have different answer types: text, email, phone number, no reply.
Lead gets an email from <sender name><app name>@<App ID>.mail.carrrot.io
Important! You can send 100 000 emails at once.
In order to make a manual campaign, move to Leads section, select one or several leads and click on the necessary message type:
Message editor will be opened:
A list of names and amount of message recipients.
Check the selected leads:
leads without email address, unsubscripted and whose email address is incorrect won't be included in the campaign.
You can send these message types: chat, pop-up, email.
Standard message editor. You can also insert a message template via HTML.
Sender name. Read more about sender name and address here.
Check message settings and click "Send".
Note: Read more about message personalization here.
You can schedule the launch of your campaign for any time and day. In message editor choose the additional menu near the Send button and "Schedule sending" there.
In the opened window put the desired date and time for the campaign launch. Pay attention to the time zone settings.
In Analytics section, Campaign reports tab you will see the Scheduled status of this campaign.
If you need to make changes before the campaign launch, just cancel this campaign and schedule another one by pressing the Report button near the status.